Privacy Policy

1Who we are

Sharks Cell is an Egyptian company specializing in security and communication systems: GPS vehicle trackers, mobile signal boosters, smart locks, access control, alarm systems, intercoms and PABX systems. Our office is at 25 Manshiyet El Bakry Street, Heliopolis, Cairo. This policy applies to sharkscell.com and to all orders and inquiries we receive through it or through WhatsApp.

2Data we collect

Data you give us when you order or ask a question:

• Name and mobile number.
• Address and governorate (for shipping or installation).
• Email (optional).
• Order details, delivery method and any notes you write.
• Messages you send us on WhatsApp, email or the contact form.

Data collected automatically when you browse the website: device and browser type, IP address, pages visited and time of visit.

3How we use your data

• Processing your order and confirming it with you by phone or WhatsApp.
• Shipping, or scheduling installation or pickup from our office.
• Activating devices that require setup (such as GPS trackers), technical support and warranty service.
• Answering your inquiries and quotation requests.
• Improving the website and understanding which products matter to customers.
• Sending offers or updates only with your consent; you can stop them at any time.

4Data sharing

We do not sell or rent your data to anyone. We only share the minimum necessary with:

• Shipping companies: Name, address and phone number to deliver the order.
• Technical service providers: Such as website hosting and email delivery, so the website works.
• Official authorities: If required by law.

5Cookies & analytics

The website uses essential cookies to run the shopping cart and checkout and to remember your selected language, as well as analytics tools such as Google Analytics to understand, in aggregate, how visitors use the site. You can delete or block cookies in your browser settings, but the cart may not work properly.

6Data protection & retention

The website runs over an encrypted connection (HTTPS), and access to order data is limited to the responsible team. We keep order data for as long as needed for fulfilment, warranty, technical support and accounting obligations, then delete or anonymize it.

7Your rights

Under the Egyptian Personal Data Protection Law No. 151 of 2020, you have the right to:

• Know what data we hold about you and receive a copy of it.
• Correct any inaccurate data.
• Request deletion of your data, except what we must keep by law.
• Stop promotional messages at any time.

Send your request by email or WhatsApp and we will reply as soon as possible.

8Children's privacy

The website is intended for adults, and we do not knowingly collect data from children. Trackers for children and the elderly are purchased and operated by their parent or guardian.

9Changes to this policy

We may update this policy from time to time. Any change will be published on this page with the last updated date.